Clear terms.
Before we begin.

The work is a paid service.

The procurement fee is quoted and collected upfront before the agreed search, evaluation, or travel begins. It is non-refundable if you cancel the procurement request or choose not to purchase the dog, except where a refund is required by applicable law.

The written scope identifies the dog or procurement assignment and the work covered by the fee. The quote specifies whether travel is included or itemized; additional expenses must be agreed before they are incurred.

The credit follows the specific dog.

If you purchase the dog identified in the procurement assignment, the procurement fee is applied toward that dog’s sale price. It is not a cash refund or an automatic credit toward another dog or service.

The purchase agreement records the dog’s identity, sale price, procurement credit, any separate deposit, and remaining balance. A credited fee is counted once so you are not charged twice for the same amount.

Confirm the amount and purpose.

Upfront deposits are required for reservations as specified in the written quote or agreement. Before payment, the agreement identifies what is being reserved, the deposit amount, payment deadline, and balance due date.

Deposit cancellation, rescheduling, refundability, and application toward the final price are specified in that agreement. A reservation deposit is distinct from the non-refundable procurement fee; its terms must be stated separately.

Veterinary documentation and written terms.

Any agreed dog-return or health-related refund arrangement requires veterinary documentation. The purchase agreement must define the applicable return or notification period, eligibility conditions, required veterinary records, and the amount eligible for refund before the sale.

It must also address return arrangements and how any deposit or credited procurement fee is treated. This page does not establish a general trial period or a fixed refund deadline.

Review the booking terms.

Training, handling, detection, controlled aggression, and specialty boarding bookings have the payment, deposit, cancellation, and rescheduling terms stated in the relevant written agreement. Review those terms before confirming the booking or authorizing travel.